Mercantus Timeworks
Features

Communication at every booking stage

Communication is included in every Timeworks installation. Your organization selects the message templates to use. Automated email and SMS messages deliver the right information at each stage of a booking. Confirmations, reminders, door codes and directions help customers prepare for their visit. After the booking ends, a message can include a link to your organization’s own feedback survey.

Management of configurable Timeworks email templates on a computer screen. The view includes cancellation messages, payment links and visitor arrival notifications.

The right information for the right recipients

  • Configurable message templates for different user groups and languages
  • Booking confirmations and reminders
  • Door codes and directions before the visit
  • A feedback request after the booking ends, with a link to your organization’s own survey
  • Information flow between customers and service providers
  • Configurable booking forms and approval processes

A broad selection of configurable message templates

Timeworks includes message templates for different booking and service process situations: confirmations, payment links, cancellations, visitor arrival notifications and service orders. Content can be adapted to your organization’s practices and defined for different languages, areas and resource groups. Communications then serve both people making bookings and those delivering services.

Does booking involve more than a calendar entry?

Let’s explore the Timeworks solution that suits you.